yaleman.org » error http://www.yaleman.org a blog by James Hodgkinson Thu, 19 Jan 2012 11:10:42 +0000 en hourly 1 http://wordpress.org/?v=3.3 And it is going downhill from there… http://www.yaleman.org/2009/11/02/and-it-is-going-downhill-from-there/ http://www.yaleman.org/2009/11/02/and-it-is-going-downhill-from-there/#comments Sun, 01 Nov 2009 23:39:53 +0000 James http://www.yaleman.org/?p=524 One of my earliest fault reports from this morning…

Description: user’s outlook wasn’t synchronising because user refused to follow instructions in error message and sync errors repeated every 20 seconds

Impact: no new mail and deleted items getting loaded up with sync errors

Cause: user didn’t read error messages and follow instructions

Sigh.

Update: Not five minutes after I posted the first one…

user’s mailbox is way over its limit – advised to clear it up and will stop getting messages saying it’s full. user claims to have received email saying his account would be closed – but had deleted it and cleared it (and only it) from the deleted items. over 50MB of other stuff in deleted items however. advised if gets message like this to NOT delete it before calling us.

Why?

]]> http://www.yaleman.org/2009/11/02/and-it-is-going-downhill-from-there/feed/ 0