Spare parts fun…
Jul 15
So, my bike’s got a leaky water pump – it seems to leak one drop every couple of seconds when it’s cold – not so much when it’s warm.
I went into Kawasaki after looking up the Haynes manual to see what I needed to fix.
It seems that there’s an O-Ring that I can replace, and I guess it’s just perished or gotten crushed or something – should be a cheap part, right?
Well, this is where it goes a little weird. I shot a local Kawasaki dealer an email through their website hoping for a response, but was in the area on Monday so I thought I’d drop in to ask since I hadn’t gotten a response.
I asked for a gasket for the water pump (no sleep, too many painkillers, should have asked for an O-ring), and the incredibly distracted and ambivalent guy on the counter told me they don’t sell individual parts for the water pump, and I’d have to buy the whole water pump assembly for $388.75!
I got a little disheartened at this point – thinking about my options on the way home to custom make a silicon O-ring to replace it. Until I got home and opened my email, which included a response from the dealer.
“Thanks for your enquiry.A new water pump will set you back $388.75.The oring inside the water pump $4.65″
So, um. I can get it now? What the shit? So, I gave up, ordered it and should have it in two days. Glad I didn’t go to all the effort and expense of rebuilding a second hand pump or something like that because the dealer was too slack to give me good service. And I’m damn happy that I knew exactly what I wanted the second time because I had to be able to describe where it was on the Kawasaki documentation (which is kinda hard to get unless you’re on the internet).
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