yaleman.org

Well, it’s 7:04am, and I’m awake. Training for service coach starts at 9am, and I’ve been awake for an hour or so – hooray for being a crazy insomniac *sigh* I guess I’m excited – I’ve wanted to be something more than just a call center agent for a while, having a bigger part to play in the running of a company, and helping people where I can. It means a lot more responsibility, and dealing with a lot of escalated issues, but I’ve already been doing the correspondence side of things, and the escalated calls – that’s just more people yelling, and more telling them that yes, you did sign that contract, and no, we can’t do anything about it.

If there’s one thing that I can pass on to people in the world – read everything that you handle. Be it a contract, a novel, a note from your partner – read everything, and if there’s information that’s implied, don’t let it be – ask for more information. It’s a complex world, and there are some strange people in it – sometimes they are out to get you, but sometimes they just aren’t as smart as they could be – look after yourself.

Well, I work in a call center – Orange Mobile customer care. I’m one of those people you yell at when you’re having a bad day, and you can’t accept the fact that sometimes, a mobile phone doesn’t work. They are terribly made little pieces of plastic, and you expect them to work perfectly all the time, and it’s never your fault – or your responsibility – when they break. So now I’ve been in the position of "agent" for a while – being the monkey on the phone – I’m moving up to "service coach" which allows me to talk to the A-grade annoying customers with problems that they won’t accept can be fixed by the mere mortals that are the agents. Service coach is basically supervisor – doing the hard things, making sure the rules are followed etc. It’s a little bit of a payrise, and it’s a lot more responsibility, but it’ll be worth it, and I’ve already been basically doing it for a while now

Well, it’s been a long time coming, but I finally got myself my own server. The one that I was on was truly slow and well, nothing good can be said about that. I was getting it for free, but the issues we were having with it weren’t even worth the trouble (a friend was paying for it, and it died twice in six months, hdd failure it seems).

So I’m on my own server now (dedicated box, Pentium4 2.4, 512 ram, 80gb hdd) which is nice. It’s a lot faster and more responsive than the old machine, and I’m hopefully going to be able to host a few sites on here with little or no troubles. I’ve already got Ricetek, Rexy’s and Lozza’s site on here so far. If you’re looking for hosting, just send me an email to yaleman at this domain – it’s super cheap, and I try to help people out with coding and other issue solutions all the time!